Frequently asked questions
Are all products authentic?
Yes. Every item we offer is 100% authentic and sourced from verified luxury suppliers and authorized channels.
We do not deal in replicas or second-hand goods. All pieces are brand new and unused.
Are your items new?
All products are brand new, unworn, and delivered in original condition.
We do not sell pre-owned or refurbished merchandise.
Do items come with original packaging?
Most items include original tags, dust bags, and packaging when provided by the brand.
Packaging may vary depending on the designer and collection.
What is your return policy?
We accept returns within 14 days of delivery.
Items must be unworn, unused, and returned in original condition with all tags and packaging intact.
Returns that do not meet these conditions will not be accepted.
To initiate a return, please contact us with your order number.
Is shipping free?
Shipping is complimentary on all orders worldwide.
International duties and taxes, where applicable, are the responsibility of the customer.
Where are your products manufactured?
Our collections feature luxury brands primarily crafted in Italy and across Europe.
Country of origin is listed on each product page.
How long does shipping take?
Orders are processed within 1–2 business days.
Estimated delivery times:
- Domestic: 2–5 business days
- International: 5–10 business days
You will receive tracking information once your order is dispatched.